Shipping and Refund

SHIPPING INFORMATION

At AU Car Accessories, we strive to provide efficient and reliable shipping services to our valued customers across Australia. Please take note of the following shipping details:

Shipping Timeframe:

Your order will be processed promptly, and our standard shipping duration is between 3 to 10 days maximum.
We understand the importance of timely deliveries, and we aim to get your products to you as swiftly as possible.

Shipping Charges:

Our shipping charges are calculated based on the weight and dimensions of the items in your order. You will be able to view the shipping cost during the checkout process before confirming your purchase.

Order Tracking:

Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to monitor the status and expected delivery date of your shipment.

Refund Policy

We want you to be completely satisfied with your purchase from AU Car Accessories. If, for any reason, you receive an incorrect order or a broken item, we have a straightforward refund policy in place.

Eligibility for Refund:

If you receive an incorrect order or a damaged item, please contact our customer service team at admin@aucaraccessories.com within 48 hours of receiving the product.
To be eligible for a refund, the item must be in its original packaging and condition.

Refund Process:

Once we have verified your claim, we will initiate the refund process.
Refunds are typically processed within 24 to 48 hours, and you will be notified via email once the refund is complete.
The refunded amount will be credited back to the original payment method used for the purchase.

Contact Us:
If you have any questions or concerns regarding shipping or refunds, please feel free to reach out to our customer service team at admin@aucaraccessories.com. We are here to assist you and ensure your shopping experience with us is positive and hassle-free.